Kendragems.com wants you to be happy with your purchase. If you are dissatisfied with your purchase, please contact us at service@kendragems.com upon receipt of the product so we can make it right.
Kendragems.com offers a 30-day exchange or return period from the date you receive your item on all products except replacement hardware. Returns must be in new, unused, re-sellable condition. Items that are returned in damaged or in used condition cannot be refunded or replaced. Each order arrives with a return slip, which is required to process your return. Email service@kendragems.com if you need an additional slip.
RETURNS
Return shipping is the customer’s responsibility. Kendragems.com is not responsible for lost return shipments, therefore we encourage tracking your shipment. Do not use “Return to Sender” on return shipments.
Packages returned without a return form, items that are not in new condition, or packages that are past the 30-day return window will be returned to the customer at the customer’s expense.
EXCHANGES
Kendragems.com provides one-time size exchanges.
All items returned must be in new, unused condition. Return shipping is the customer’s responsibility.
You will receive an email with your replacement product’s tracking information after your exchange is processed.
Before placing an initial order, we encourage you to use our size guide for accuracy.
STORE CREDIT
Store credit is issued and delivered via the email address associated with the initial order.
The credit will be less the original shipping and handling charges.
Store credits are non-refundable.
Please use your store credit within three years of its issuance.
REFUNDS
Refunds will be less the original shipping and handling charges and will be issued back to the original form of payment.
Please allow several days for us to receive the item and issue your refund.
You will receive a confirmation email once your return is processed.
The refund typically takes 3-5 days to show in your account depending upon your financial institution.
PACKAGING & SHIPPING YOUR RETURN
We take great care in handcrafting and shipping your item. Please repackage it with the same care.
Ship it in a box, padded envelope, or original packaging.
Pack the belt in a coil shape where the buckle does not touch the front of the belt.
Protect it in a plastic or zip-top bag.
Confirm the belt is in its original form including the buckle and keeper loop.
Ensure you use the return address provided on the return form.